Terms & Conditions

This document is to be viewed by all involved parties as a binding and insoluble contract in agreement to the terms stated below. By clearing the invoice presented to you, you authorise Oooze Ltd (hereafter referred to as “Oooze Creative, “we” or “us”) to proceed with the creation of the product as discussed and confirmed.

Company Details
Oooze Ltd trading as Oooze Creative Registered No. 08825882 Registered Office: 295 Blackburn Road, Bolton, BL18HB

Office Hours
Oooze Creative office hours are 9:00am – 5:00pm, Monday to Friday.

Contacting Oooze
In order to deal more effectively with your queries, we ask that you put any questions to us in writing. This system allows us to distribute questions to the appropriate departments, and thereby respond to you, more efficiently. There are three ways to contact us: Email: hello@Oooze.co.uk & for amendments, Post: Oooze Creative, 295 Blackburn Road, Bolton, BL18HB, Telephone: 01204 214 017. If you choose to contact us by telephone, please be aware that we record our calls on occasion.

Proof Agreement
The client shall be entitled to full ownership of all final artwork created during the project upon full payment of the agreed fee. Note: The ownership of the Original artworks files belong to Oooze ltd, unless a ‘rights release fee' has been agreed upon and paid by the client (you).

If a change is requested, we will do everything we can to make the correction before the development starts, but we cannot guarantee this. We accept no responsibility, under any circumstances, for any mistakes present on the completed work, as agreeing to a proof absolves us of all liability (see “Proof Agreement” above). Any changes made after a proof is signed off will result in additional charges.

Payment Terms
Customers agree to pay a deposit of 50% of the final bill upon ordering and to pay the outstanding balance prior to completion and delivery, unless, in the event that instalments have been agreed and payment dates of which have been outlined and agreed before the project has commenced. The final installment will be payable once all services have been fulfilled, unless otherwise agreed. Work will not commence until the deposit has been received. The deposit is required in order to reserve studio time and is therefore non-refundable once work has commenced, as we are unable to claim back any studio time that has passed. Existing customers agree to adhere to the terms stated on the invoice, this being strictly 30 days, unless otherwise stated.

Price Breakdown
The invoice we send you will be itemised, showing the cost of the design and research process, as well as the production itself. Supplying us with suitable material will, therefore reduce the time spent on design and, thereby, the final charge. Oooze ltd has a standard invoice for work as and when each stage is completed, for example after concept, artwork, development etc. By making a payment for a stage you are entering into an agreement with Oooze ltd that this stage of work has been completed, any additional work including alterations to work done will be charged at our standard hourly rate of £60 per hour.

Credit Terms
For invoices not settled within the agreed credit terms, we reserve the right to with-hold all artwork pertaining to the project untill such time we are satisfied that the terms have been met.

Unless negotiated and agreed in writing, the copyrights of general artwork, commissioned artwork, illustrations, website design, programming & copy belong to Oooze ltd. If you supply us with material, it is your responsibility to obtain all necessary copyrights for its use, and we assume that you possess these. In such cases, the copyright belongs to you. As part of these terms you agree to indemnify Oooze Ltd from any claim which arises regarding the use of material with which you supply us. We reserve the right to use any artwork we produce for the purposes of promoting our services unless you request otherwise in writing and it has been mutually agreed upon. Unless otherwise agreed all websites designed by Oooze ltd must retain a link back to Oooze Creative website.

Consequential Loss
Oooze ltd accept no liability whatsoever for consequential or third party losses, resulting in a delay in delivery howsoever caused.

Force Majeure
Oooze ltd accept no responsibility if we are unable to carry out any provision of the contract for any reason beyond our control including (without limiting the foregoing) Act of Allah (God), legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency you may, by written notice to ourselves, elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.

Oooze ltd shall not be liable for any loss to the customer arising from delay in transit caused by circumstances beyond Oooze ltd's control.

Browser Compatibility
Oooze ltd support the most common browser types including: Internet Explorer, Safari, Firefox, Chrome and Opera. We support the most recent version of these browsers. If compatibility is required with any browser that we do not support there will be an additional development cost.

Website Hosting
Oooze ltd's team supports websites on 1 and 1 servers; if a website's hosting is moved from a Oooze ltd's server to an alternative server, Oooze ltd may not be able to support the server. When entering into an hosting agreement, unless otherwise specified Oooze ltd retain control of your website's files to guarantee security and performance. Oooze ltd reserve the right to choose a server hosting partner and retain the ownership of the server. Unless otherwise stated your website may be hosted on a server with other Oooze ltd websites and applications. If Oooze ltd suspects that your website has become in any way compromised, we reserve the right to automatically disable the website until any issues have been rectified.

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